Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts: Processing time + Shipping time.
Processing Time
The processing time is 2-5 business days.
In very rare instances, processing time might take longer during busy times like holidays, promotions, or other instances. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Shipping Time
The shipping time will be determined according to your chosen shipping method. We offer two shipping methods: Standard and Express. We offer free standard shipping on orders over $49USD
COUNTRY Standard Express
RATES SHIPPING TIME RATES SHIPPING TIME
| Shipping Method | Order Handling Time | Order Transit Time | Order Delivery Time |
| Standard Shipping | 2-5 Business Days (Excluding Weekends and holidays). | 7-15 Business Days (Excluding Weekends and Holidays) | 9-20 Business Days (Excluding Weekends and Holidays) |
| Free Shipping | 2-5 Business Days (Excluding Weekends and holidays). | 7-15 Business Days (Excluding Weekends and Holidays) | 9-20 Business Days (Excluding Weekends and Holidays) |
Shipping costs
We will charge the shipping fee according to the total amount of your order. When the total amount of the order is less than $49, customers need to pay $5.99 shipping fee for standard shipping method, and when the total amount of the order is more than or equal to $49, customers need to pay no shipping fee for free shipping method.
| Shipping Method | Order Amount | Shipping Cost |
| Standard Shipping | Less than $49 | Charge $5.99 |
| Free Shipping | Over or Equal to $49 | $0 (Free Shipping) |
*Please note:
Shipping times are estimates only and are not guaranteed. Deliveries may take longer, especially before holidays or due to weather, and shipping to Alaska and Hawaii takes additional business days. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
The customer must ensure that the address is correct; otherwise, we will not be able to deliver on time. If you provide the wrong address and the delivery fails, we will re-deliver, but you will have to pay an extra shipping fee.
Our shipping cannot be delivered to P.O. Boxes or military addresses (APO, FPO). So, please offer other addresses near you.
Track your order
A tracking number will be available 1 to 3 days after the shipment of your package.
You can track your order on the website of your local post office for other countries.
If you have the tracking number, you could check it with this link: https://www.17track.net/en
If you have any questions, please don't hesitate to contact us at service@hervns.com, we will reply to you within 24 hours. Or you can chat with us directly, thanks
Processing orders
If your order includes several items, it is possible to receive several packages.
We kindly remind you that we are not responsible for any address mistakes made during the ordering process. However, if the package is returned to us, we can assist in resending it or issuing a refund.
Taxes
You do not need to pay any taxes on our store while placing an order. When the package arrives at your destination country, for most countries, you do not need to pay for Taxes, duties, or VAT(Value Added Tax). However, you may need to pay duties or VAT according to the corresponding levying rules for some limited countries (especially for some European countries such as Germany, Italy, the UK, and Canada). hervns is not responsible for any taxes.
Contact us: service@hervns.com